BRK Brands CO5120BN Hardwire Carbon Monoxide Alarm with Battery Backup (6 Pack)

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Price: $209.99    

Product Feature

• Superior carbon monoxide sensor with battery backup
• Inter-connectable with BRK and First Alert hardwired smoke and carbon monoxide alarms
• Microprocessor controlled for fewer nuisance alarms
• Simple to use silence/test button; convenient alarm latch indicator
• 9-volt battery included; 7-year limited warranty

Product Description

The BRK hardwire carbon monoxide alarm detects dangerous CO gas and allows you peace of mind with its battery backup. Carbon monoxide (CO) is a colorless, odorless, deadly gas. It can be emitted by sources including gas or oil furnaces, gas clothes dryers, water heaters, fireplaces, wood stoves, charcoal grills, gas ranges, and space heaters. A clogged chimney, improper venting, and attached garages can also cause carbon monoxide accumulation. According to the Consumer Product Safety Commission (CPSC), at least one CO alarm should be installed near a home's sleeping area. This BRK alarm is perfect for bedrooms, as well as hallways, and basements.

BRK Brands CO5120BN Hardwire Carbon Monoxide Alarm with Battery Backup (6 Pack) Review

The previous owner of our house installed this product in 2007. We have three of them. Two of them had problems and BRK sent replacement to us. Last night the third one went off in the middle of night. We called 911. People from fire department came but did not detect any CO in our house. So we called BRK this morning to demand a replacement as the product was still under warranty (we thought). However, the woman who answered the phone was extremely rude from the very beginning. First she asked if we tested the product every WEEK. If we did not, it is our fault. Then she said since it was installed in the foyer, but near the kitchen entrance, it is not correct...basically she spent the whole time to argue it is our fault that the alarm went off. We demand to speak with a manager; she said ok but never came back. We called again. This time a man answered the phone. He said the warranty cannot be carried over to the next home owner. So, even though the product is still within 5 year warranty, they will not send us a replacement. Then he asked if we vaccum the product every two months. If we did not, it is our fault that the alarm went off. At this point we already decided that even if they do send us a replacement, we would not install it. We simply cannot tolerate a CO detector in our house that would go off for variaty of reasons because we did not test it every week and vaccum it every two months.
I spoke with my colleagues in our firm and found out many of them had bad experience with this company. Apparently due to its low pricing, builders/contractors like to have this brand installed. But the quality of the products is so poor and customer service so bad. I would not recommend that anybody install this product to their own home.
We have a baby, two elderly, and a dog in the house. We had to evacuate the house in the middle of the night in Dec when outside is freezing simply due to a defective product. The customer service people not only did not say anything to sympathize, the first thing that they did was try to transfer all the responsibilities to us. Unbelievable!

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