Danze D457014RB Opulence Single-Handle Kitchen Faucet with Pull-Out Spout, Oil Rubbed Bronze

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Price: $256.92    

Product Feature

• Danze Opulence single hole mount kitchen faucet with optional deck plate
• Ceramic disc valve for smooth turning action and drip-free performance
• Two function spray / aerated stream
• Spout is 6 3/4-inch high and 8 1/2-inch long
• Quiet running hose with spring retraction

Product Description

"DANZE" PULL OUT VICTORIAN SPOUT KITCHEN FAUCET 18.11"(L) x 15.74"(W) x 3.54"(H) Pull Out Victorian Spout Kitchen Faucet Oil Rubbed Bronze Finish Opulence Collection Ceramic Disc Valve 8 3/8" High Spout 8 5/8" Spout Length 2 Function Spray/stream Spout 1/2" -14 NPS Connection Single Hole Mount With Optional 10" Deck Plate Flow Rate 2.2 GPM At 60 PSI Boxed

Danze D457014RB Opulence Single-Handle Kitchen Faucet with Pull-Out Spout, Oil Rubbed Bronze Review

I purchased this faucet in oil rubbed bronze for a kitchen remodel in 10/09. Within a few months the rubber button on top changing the faucet from spray to stream stopped working. Since it was still a beautiful faucet and because I would need to get a plumber out to replace it, I ignored the broken toggle button. One year, almost to the exact date of original installation, the sprayer hose came out of it housing, and leaving us without a usable sink until we could replace the faucet. I called the manufacturer to describe the problem and they promptly sent me a replacement faucet at no charge. I paid a plumber to come out and replace the broken faucet, who discovered on removing the old faucet that the bronze finish had completely chipped off under the handle just below where the faucet moves to swivel from side to side. The second faucet failed in exactly the same manner, again almost exactly one year from installation. That inside hose carrying water to the sprayer/tap came out of its housing and could not be reattached. Plus the bronze finish of this second faucet had chipped away even more than the first.

I called representatives of Danze, the manufacturer, and they were very responsive to my complaints---just incredulous that both faucets had failed as I described. I asked to be reimbursed for the original purchase price of the faucet and the plumbers' fees for installation. They acknowledged that the company had had problems with the finish on the first faucets they manufactured in this model but those problems had been corrected. They refused my request for reimbursement but offered me any replacement faucet I wanted in the Danze product line. I explained that I had new counters cut with a single hole for the faucet and of the five faucets that would work in my kitchen, four would look awful and I was reluctant to install the faucet I bought for a third time. The company proposed sending me the same model I originally purchased with many assurances that it would not chip or fail, plus an agreement that they would reimburse me for all plumbing costs incurred in installation. In addition, I was told that if the third faucet would fail, they would reimburse my money and pay for another plumber to come in and put in a fourth faucet.

The third faucet has been installed for four months now. There is prominent chipping of the finish in the same place as the other two faucets. The housing has not come off the sprayer arm yet, but it no longer docks tightly and this minor failure always preceded complete detachment in the last two faucets.

I must say Danze has been wonderful to work with. They have been very responsive to my complaints and very quick in trying to make things right. Within 12 hours of emailing the customer care manager about the third faucet failure I had a return email apologizing for the mess and his assurance that my claim would be expedited. The company has promised me full reimbursement for the cost of the original faucet, plus they will cover the cost of (hopefully, a final) installation of a faucet not manufactured by Danze. In all, I paid for one faucet which Danze replaced twice more. They have and will cover all installation costs. The company made a beautiful but defective faucet but their responsiveness and quick actions prevented this situation from being a complete nightmare. Instead it has been a big inconvenience and annoyance.

Don't fall for looks with this beautiful faucet and don't assume, because it is expensive, it is well-made or will last. If you've stopped here looking for a faucet, keep looking or beware.

UPDATE***As of 10/12, I have received full reimbursement for the cost of having a plumber replace this faucet in my home, THREE TIMES, and the original cost of the faucet purchased through Amazon. If you have installed one of these defective faucets in your home, and plan to replace it, it is worth your while to pursue a claim with the company. If you remove this Danze, keep the defective faucet. DO NOT DISCARD. The company will pay to have it returned but they will want to see it. This entire experience has been extremely annoying but the company has been very responsive.

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